Last updated: 2026-07-31
This Refund Policy explains the circumstances under which we will provide refunds for subscriptions purchased through the transcribemaxx service. Please read this policy carefully before making a purchase.
Core refund rule: We will refund unused quota within 7 days of purchase. Once quota has been consumed through API usage, it cannot be refunded. After the 7-day window, no refunds will be issued except in the case of service cessation (see Section 6).
To be eligible for a refund, you must: request the refund within 7 days of the purchase date, have unused quota remaining in your account, not have violated our Terms and Conditions, and contact us at [email protected] with your refund request.
For annual subscription plans: you may request a refund within 7 days of your initial payment; the refund will cover only the unused quota at the time of the request; after 7 days, no refunds will be provided for annual subscriptions; and you may cancel at any time, but the subscription remains active until the end of the annual period.
When you cancel a subscription: your access continues until the end of the current billing period; no further charges will be made; and no refunds are provided for partial billing periods unless within the 7-day refund window.
Free tier quota (including any trial or promotional quota) is non-refundable.
To request a refund: email us at [email protected] within 7 days of purchase; include your account email, transaction ID, and reason for the refund; we will review your request and respond within 3 business days; if approved, refunds are processed within 5–10 business days. Refunds will be issued to the original payment method used for the purchase.
In the event that we are unable to continue operations due to circumstances beyond our reasonable control, we will provide a refund for all unused quota on a pro-rata basis. This guarantee applies regardless of the 7-day refund window or when the subscription was purchased. We will provide reasonable notice before ceasing operations whenever possible and will process all refunds within 30 days of service cessation.
If you dispute a charge with your payment provider (chargeback) instead of contacting us first: your account will be immediately suspended, all API access will be revoked, and we reserve the right to permanently terminate your account. We strongly encourage you to contact us first at [email protected] to resolve any billing disputes. We are committed to working with you in good faith to address legitimate concerns.
Refunds will NOT be provided in the following situations: refund requests made after the 7-day window; quota that has already been consumed; free or promotional quota; account termination due to Terms of Service violations or fraudulent activity; dissatisfaction with YouTube's transcript availability; third-party issues (e.g., YouTube blocking specific videos); user error in API implementation or usage; and temporary service disruptions or maintenance (unless extended outage).
For consumers in the European Union: you have a 14-day right of withdrawal under the EU Consumer Rights Directive. However, by using the Service and consuming quota, you explicitly agree to immediate performance. Once quota is consumed, the right of withdrawal is waived for that quota. Unused quota remains eligible for refund within the standard 7-day window or 14-day EU withdrawal period, whichever is longer.
We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. Material changes will be communicated via email. Your continued use of the Service after changes constitutes acceptance of the updated policy.
For refund requests or questions about this policy, please contact us at [email protected]. Please include your account email, transaction details, and reason for refund in all correspondence to expedite processing.